Returns & Exchanges
iLonaHairWholesale.com makes it a priority and a policy to respect and protect your privacy. We use your personal information only to fill orders you place and enhance your overall buying experience. Your contact information, purchase details and any other information you provide is kept private. Our encrypted, secure credit card processing system is monitored 24 hours each day, seven days a week. Please click on the following links to review our other policies:
Various Ways to Pay
iLonaHairWholesale.com accepts a variety of payment options:
Any charges you incur from our site will be listed as ILonaHair LLC.
Charges on your debit or credit card are made to your account once your order is shipped. When you initially place an order using your debit or credit card, there will be a brief hold on your account for authorization. Funds for orders placed via PayPal will be deducted from your PayPal account as you complete the checkout process.
*To Wholesalers only. To make ordering even more convenient, ILonaHairWholesale.com accepts money orders and cashier's checks. We do not accept personal checks.
Process for Making Changes to or Canceling an Order
Once you place an order, you have up to four business hours to cancel your order or request any changes. We are open for business from 10 a.m. to 5 p.m. EST, Monday through Friday. If you need to reach us concerning an order, feel free to call us at Toll-Free: 1-844-682-7209, If you cancel after four business hours, it will be subject to iLonaHairWholesale.com return policy
Our Price Matching Policy
iLonaHairWholesale.com will match a competitor's lower price for an item, provided that price match meets the following criteria:
- You must alert us of the lower price within 10 ten days of placing your order or prior to placing your order.
- The item must be identical to the one we're selling, and the seller must be an authorized Internet retailer.
- The item's price must appear on the seller's website, not in a written price quote or email.
- Because iLonaHairWholesale.com only sell unopened products direct from the manufacturer, iLonaHairWholesale.com does not match prices that include free or special offers, rebates, bonuses, closeout or clearance rates. Nor do we match prices on items that were damaged, on display, returned, used or sold in an open box.
You may not combine our price matching with other offers or coupons.
Price match requests can be made by calling us during business hours at Toll-Free: 1-844-682-7209
Our Policy on Exchanges & RETURNS
Exchanges and returns may not be made on wholesale accounts.
When the sale of a specific item exceeds its availability, a backorder may be necessary.
If this is the case, we shall email you with the date your item is expected to arrive. We will then give you the option of:
- Selecting a new item
- Being placed on a priority waiting list to receive the item once it is again available, charging your original payment method once the item has been shipped
- Cancelling your order
Once backordered items become available, we will ship them ASAP using the original method you selected. International orders containing multiple products will not be shipped until all items are available, as we do not ship partial orders internationally.
For additional backorder information, please email info@iLonaHair.com or call Toll-Free: 1-844-682-7209.
Shipping and Handling Options
ILonaHairWholesale.com offers folowing shipping options:
Domestic Flat Fee Rates:
UPS GROUND (1-6 business day)
- Order total $500-$599: $50
- Order total $600-$999: $100
- Order total $1000-$2499: $150
- Order total $2500-$4999: $200
- Order total $5000 - FREE
Pick up - FREE
All Domestic orders over $5000 are subject to FREE SHIPPING
- Any International orders over $5000 are subject to FREE SHIPPING
*All shipping rates/promotions apply to US Ground shipments only. **We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.
More on Shipping
If we cannot verify a shipping address, we may send orders to the billing address to protect the cardholder. Orders shipped to P.O. boxes do not use traceable methods, which means the package can neither be tracked nor its delivery time guaranteed. For this reason we urge you to ship to a physical address.
Holidays, carrier delays or natural disasters may delay shipping. Do not calculate holidays as business days when assessing your expected delivery date.
Shipping delays, and additional charges for verifying information, may occur due to erroneous billing information and/or using an alternate shipping address.
An additional shipping and handling charge of 25 percent of the order total for domestic orders, and 50 percent on international orders, will be charged for shipments that are returned to us because they were cancelled, refused at delivery or contained an undeliverable address. Shipping and handling charges are NOT refundable.
Orders shipped to Florida are subject to sales tax if Wholesalers resale certificate is not active. Shipments to this state will show the appropriate sales tax total displayed at the final order confirmation stage.
Coupons and Discounts
Only one coupon or discount may be used per order.
Theft and Fraud
EXPECT TO BE PROSECUTED FOR THEFT OF OUR MERCHANDISE AND/OR CREDIT CARD FRAUD.
Changes in Policy
We may make changes to our policies at our discretion and without prior notice. Check this page regularly for any changes.
Product availability, specifications and prices may change without prior notice. We may also correct any errors in text, photos, pricing and specifications. We shall let you know of any changes or corrections in your order to ensure you approve of them prior to completing your order.